Building successful business relationships—Mexico
In Mexico, personal relationships are key to business success. According to Hofstede, Mexico is a country with Collectivist values. Tradition emphasizes family over all other concerns. Work to establish a sense of trust with your business partner, and expect the same in return. Your interpersonal skills and ability to build long lasting relationships will be at times more significant than the qualifications and educational background that you may typically present to Western colleagues.
Although time is a relaxed concept in Mexico, you should maintain all of your appointments and try to be as punctual as possible. Be sure you confirm all of your appointments at least twice, and try to call upon arrival in the country to remind your host that you are coming and are serious about your intentions.
High in Power Distance, Mexico has a large inequality gap. Status hierarchies are normal, and you should expect a highly bureaucratic environment. It is important to keep good track of titles and surnames. Address your colleagues as professor, doctor and Mr. (Señor), Mrs. (Señora), or Miss (Señorita) followed by their surname. Learn a few phrases in Spanish, particularity in the Mexican dialect, to demonstrate your interest. This can help you jumpstart conversations at dinners and lunches.